Casino / Slots
This page collects the questions we hear most from people in the Philippines — about accounts, payments through Maya, GrabPay and InstaPay, game categories and how to reach support. Each answer points you to the exact step or screen inside your account so you spend less time searching and more time in the lobby. Availability depends on local law and eligible regions.
Every answer on this FAQ page points you toward the relevant account screen first. When that is not enough, the support routes below connect you directly to the team. Use the channel that fits where you are — live chat is inside the account dashboard after login, while the email route works if you need to share a screenshot or a transaction reference. All three routes share the same case history, so you never have to repeat yourself when you switch between them.
Open the chat icon inside your account dashboard after login. The team sees your account context directly, so you do not need to paste your account number or recent transaction reference before the conversation starts.
Send your question to the support address shown on the Contact page. Attach a screenshot of the screen or error if relevant. The team follows up using the same email thread, so the full context stays in one place.
The Help Centre tab inside your account dashboard organises common topics by category — payments, account settings and game questions. Check there first; many account questions are answered without needing to open a live case.
An FAQ page is only useful when the answers match what actually happens inside the platform. We update these answers whenever an account flow, a payment route or a game category changes — so what you read here reflects the current state of the site, not an old version of it. Where an answer depends on your account status or region, we say that clearly rather than giving a blanket promise. Availability is subject to local law and eligible regions.
Every FAQ answer here points to a specific screen or step inside your account. We name the exact tab or field you need so you can verify the answer yourself without contacting support first.
When an answer covers payments, we name only the rails that are actually available — Maya, GrabPay and InstaPay. We do not list methods that are not active on the platform.
Where access depends on local law or your account's eligible region, we say so in the answer rather than implying universal availability. This keeps the information honest and avoids confusion when you reach the actual screen.
We do not state processing times, player counts or percentages we cannot verify. Where a figure is relevant, we point you to the screen inside your account that shows the current, live value for your specific transaction.
juan367 organises its lobby into distinct play areas — slots, live casino tables and the sportsbook covering basketball, boxing and Mobile Legends esports. Each area has its own layout and session behaviour. What does not change is the account layer underneath: one wallet balance, one transaction history, one set of support routes. You do not create separate accounts for slots and sports. The same Maya, GrabPay or InstaPay deposit funds whichever area you are in.
Slot sessions from PG Soft, CQ9, JDB, Habanero and Joker each save your position when you close the tab. Your wallet balance, transaction record and support access are identical to those you use on any other section of the lobby.
Classic Blackjack Live and other live dealer tables sit inside the same account structure. The wallet you fund through InstaPay for a slot session carries straight into a live table session — no separate transfer needed.
Basketball (PBA and NBA), boxing and Mobile Legends MSC Betting markets share the same account balance as the casino sections. Placing a bet does not require a separate wallet or a different login session.
One login, one wallet, one support case history. Whether you move from Bingo Christmas Party to a live table or from a crash game to the sportsbook, the account data follows you. GrabPay and Maya transactions appear in the same history regardless of which section generated them.
The lobby is built around four things you can check yourself: a catalogue of titles from studios whose games are loaded and ready, a navigation rail that keeps categories one tap away, a single account wallet that works across all sections, and support that sees your account context before you type a single word. These are the reference points most questions on this page come back to.
Titles from CQ9, PG Soft, JDB, Habanero and Joker are in the lobby now. Games like Tarsier Treasure Deluxe and Limbo Crash are examples you can open to confirm — no need to take our word for it.
The category rail at the top of the lobby lets you move between slots, live casino, sportsbook and bingo with one tap. No full page reload, no losing your place in a game you had open in another tab.
A Maya or GrabPay deposit goes into one wallet that covers every section of the lobby. You do not split funds between a casino wallet and a sports wallet — the balance is the same number wherever you are.
Every deposit, withdrawal and game session leaves a line in your transaction history. The history is inside your account dashboard after login — that is the source of truth for any payment question, not a general FAQ answer.
This FAQ covers the questions that come up most after someone creates an account or makes a first deposit through Maya, GrabPay or InstaPay. The answers are written from the platform side — meaning we explain what the screen shows and what step to follow, rather than describing what other services do. Each answer is short on purpose: if a topic needs more depth, the answer tells you which tab inside your account dashboard to open next. Account questions that depend on your specific status — verification level, transaction limits shown in your account, or region eligibility — are answered by the live chat team who can see your account directly. The FAQ below covers account setup, payment questions, game categories including slots from studios like PG Soft and CQ9, live casino access, sportsbook categories, and how session data carries across devices. Where a question touches on availability, the answer reflects that access depends on local law and eligible regions in the Philippines.
Four structural facts about the lobby — all checkable from inside your account after login. These reflect the categories and access routes configured on the platform, not marketing figures.
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These are the questions we see most often in support chats and the Help Centre. The answers below reflect the current platform setup. Where your specific account may show different details — limits, verification status, eligible payment methods — the answer points you to the screen where the live information appears.
After login, go to the Wallet tab in your account dashboard and select the deposit option. The payment screen lists the available rails — Maya, GrabPay and InstaPay. Choose the one you use, follow the fields shown on screen, and the amount will appear in your wallet once the transfer clears through your chosen e-wallet or bank. The transaction appears in your history immediately.
Open the transaction history tab in your account dashboard — it shows the status of every deposit as soon as the payment rail sends a confirmation. If the status shows pending, the transfer is still processing on the Maya, GrabPay or InstaPay side. If the status shows nothing after several minutes, contact live chat with your transaction reference number so the team can check directly.
Yes. The lobby keeps you in the same session across slots, live casino and the sportsbook — including basketball markets for PBA and NBA games. Your wallet balance carries across every section without a separate login. Switch from a slot like Tarsier Treasure Deluxe to the sportsbook using the category rail at the top of the lobby; your session and balance stay intact.
Your account session stays active for the period shown in the session settings inside your account. When you return to the lobby on the same device or a different one, you log back in and your wallet balance and game history are exactly as you left them. Pinoy Mahjong and Bingo Christmas Party sessions that were mid-round may need to be restarted from the game's own resume screen.
Go to the Wallet tab, select withdraw, and choose the payment rail you want to use — the options shown there reflect what is available and active on your account. Follow the amount and verification fields on screen. The transaction reference appears in your history. For questions about a specific withdrawal status, use the live chat team and share the reference number from your history tab.
RTP details are shown only where the game or studio makes them available. For titles from CQ9, PG Soft, JDB, Habanero and Joker, check the game's own information panel — usually accessible from the game settings icon inside the game window. We do not publish flat RTP figures separately because the value shown in the game itself is the accurate, provider-sourced one.
Availability depends on local law and the eligible regions where the platform operates. If you are accessing juan367 from a region where it is permitted, you can complete account registration and use the payment and game sections normally. If your region is not eligible, the account creation screen will reflect that. Check the eligibility information shown during the account setup flow for the current status.